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About Five Star Restoration | Our Story, Mission & Values
Five Star Restoration crew at work
Our Company

Fast Response. Complete Restoration. No Runaround.

Five Star Restoration is a nationwide restoration company built around one standard. Show up fast, do the job right, and handle everything including the insurance claim so you can focus on what matters.

Request a Free Estimate → (844) 747-2110
24/7
Always Available
45 Min
Response Time
15+
Years Experience
Nationwide
Coverage
5 Star
Google Rated

Our Story

Built Around a Problem the Industry Kept Getting Wrong

The restoration industry has a response problem. When a pipe bursts at 2 AM or a fire moves through a kitchen, homeowners call for help and then they wait. When someone finally shows up, the scope changes, the insurance paperwork is incomplete, and the homeowner ends up managing a process they were never prepared for.

Five Star was built to fix that. Locally staged crews in every market. A 45 minute response time we actually track and hold ourselves to. Full insurance documentation and adjuster coordination built into every job from the start. One team that handles everything from first call to final repair with no handoffs and no gaps.

Today Five Star serves communities across the country, responding to hundreds of water, fire, mold, and storm damage jobs every year. Every job runs the same way: fast response, complete restoration, and a team that handles the hard parts so you don't have to.

Five Star Restoration team on the job
15+ Years in the Field

Our Mission

Show Up Fast. Restore Completely. Handle Everything in Between.

Every policy, every process, and every hire at Five Star comes back to that standard. Fast response limits damage and cost. Complete restoration means the job is not done until the property is back to where it was. Handling everything means you should never have to manage a single piece of your insurance claim on your own.

What We Stand For

These are the standards every technician and project manager is held to on every job.

1 Speed Without Shortcuts

We respond fast because every hour of delay increases damage and cost. But speed never means cutting corners. We arrive quickly and do the job right every time.

2 No Surprises

No hidden charges. No scope that changes halfway through. We tell you exactly what we are doing, why we are doing it, and what it costs before any work starts.

3 People Before Property

We restore buildings, but we are really helping families through one of the most stressful experiences of their lives. We never lose sight of the person behind the claim.

4 We Finish What We Start

We do not hand jobs off to other contractors or disappear after mitigation. We stay on every project from the first extraction through the final walkthrough.

5 Accountability on Every Job

Every technician we send represents Five Star. We hold our people to the same high standards no matter the market, the job size, or how busy we are.

6 Available When It Matters

Disasters do not happen during business hours. We answer every call 24 hours a day, 7 days a week, because a family in a flooded basement at 2 AM deserves a real person on the line.

Why Homeowners Choose Five Star

Here is what consistently sets us apart from other restoration companies.

We Actually Arrive in 45 Minutes

We track every dispatch. Crews are staged locally in every market so we can back up our response time with real results, not just advertising.

Insurance Is Our Problem

We handle documentation, adjuster communication, and scope filing from day one. Most of our clients never have to speak directly with their carrier.

One Team, Start to Finish

We do not hand off mitigation to one company and reconstruction to another. Our team handles the full job, which means better accountability and no gaps.

Written Scope Before Work Starts

Every job gets a clear written estimate before a single hour of labor begins. No verbal agreements, no surprises at the end. The scope is approved and signed first.

Trained and Certified Technicians

Every technician we send meets our standards for training and experience. We do not cut staffing corners when demand is high. Quality stays the same on every job.

We Do Not Close Until You Sign Off

Every job ends with a final walkthrough. We do not consider a project complete until you have inspected the work and are satisfied with the result.

Where We Serve

Five Star has local crews across the country. When something goes wrong, help is close.

Atlanta, GA
Sandy Springs, Marietta, Roswell
→
Charlotte, NC
Huntersville, Concord, Matthews
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Dallas, TX
Plano, Frisco, Arlington
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Houston, TX
Katy, Sugar Land, The Woodlands
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Las Vegas, NV
Henderson, North Las Vegas, Summerlin
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San Diego, CA
Chula Vista, Oceanside, Escondido
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Tacoma, WA
Lakewood, Puyallup, Federal Way
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Five Star Restoration completed job
Licensed, Bonded & Insured

Ready to Work With a Team That Does It Right?

Whether you are in the middle of an emergency or just want to know who to call, we are ready to help. A real person answers every call, 24 hours a day.

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