Smoke odor is not a surface problem. It embeds in insulation, ductwork, carpet padding, and every porous material in the home. Air fresheners cannot reach it. Five Star uses commercial equipment to find the source and eliminate it completely.
Professional equipment. Complete elimination. One team.
Professional odor removal is the process of identifying the source of persistent odors inside a home and eliminating them at the molecular level. Unlike air fresheners or surface cleaners that mask smells temporarily, professional odor removal targets the compounds causing the odor and neutralizes them permanently. If you can still smell it after cleaning, the odor has penetrated into materials that surface cleaning cannot reach.
Odors that require professional treatment typically come from fire and smoke damage, sewage backups, water damage and mold growth, pet contamination, decomposition, or chemical spills. These odors absorb into porous materials like drywall, carpet padding, wood framing, insulation, and soft furnishings. In many cases the source material must be removed entirely before treatment can be effective.
Five Star Restoration uses advanced odor removal methods tailored to the specific type of contamination. Our process may include thermal fogging, hydroxyl generators, ozone treatment, or a combination depending on the severity and source of the odor. We also identify and remove contaminated materials that are holding the odor in place. The goal is complete elimination, not temporary coverage. Our odor removal process follows IICRC guidelines for fire, smoke, and water related odor contamination.


Tell us what happened. We will call you back quickly to coordinate next steps.
Fill this out and a team member will call you back, usually within 15 minutes.
GET HELP NOW →Here is how we get from your call to a home that smells normal again.
Reach us any time, day or night. A real person answers. No hold lines, no voicemail.
A crew arrives to identify exactly where the odor is trapped: insulation, ductwork, carpet padding, framing, or soft goods.
We document the damage, communicate with your carrier, and help keep your claim moving forward.
We deploy commercial odor equipment, treat the HVAC, and verify the odor is gone before closing anything up.
A systematic process that eliminates odor at the source, not just covers it up.
Smoke odor hides in places you cannot see: inside wall cavities, above ceiling tiles, in ductwork, and deep in carpet padding. We trace it to the source before treating anything.
Some materials hold odor permanently: saturated carpet padding, heavily exposed insulation, soft goods that absorbed too much smoke. We remove what cannot be saved.
Every wall, ceiling, and hard surface is cleaned to remove the smoke residue that produces odor. This step is critical before running odor equipment.
Thermal foggers, ozone generators, and hydroxyl units are matched to the situation. We also treat the HVAC system to prevent the ductwork from redistributing odor.
We verify elimination before closing up walls or replacing materials. If it is not completely gone, we keep treating until it is.
Here is what sets us apart when it actually matters
Consumer products cover odor temporarily. We locate where it is trapped and eliminate it at the source using commercial equipment.
Smoke travels through ductwork and recirculates odor to every room. We clean and treat the system to stop the cycle.
Thermal foggers, ozone generators, and hydroxyl units that reach places consumer products cannot touch.
Full documentation, direct adjuster communication, and paperwork handled from start to finish.
The crew that identifies the source also handles the treatment, cleaning, and any needed repairs. No handoffs.
Real jobs. Real reviews. Verified on Google.
Odor removal after a fire is a covered part of most homeowner claims. Five Star documents the source, the treatment methods used, and the results so your carrier has everything they need to process the claim.
Photos, odor source reports, and treatment records prepared for your carrier.
We speak directly with your insurance company and help keep your claim on track.
We handle the documentation and billing so you can focus on getting your home back to normal.











Don't see yours? We work with virtually every carrier. Just ask.
The longer you wait, the harder it is to remove. Call now or fill out the form and we will get a crew to your property.