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Insurance Claims Assistance | Five Star Restoration
Five Star Restoration insurance claims assistance
Insurance Claims Assistance

The Claim Is Hard Enough.
We Make Sure You Don't Go Through It Alone.

Property damage turns your life upside down. Dealing with your insurer on top of that should not fall entirely on you. Five Star documents the damage, communicates with your adjuster, and keeps your claim moving so you can focus on getting back to normal.

All Major Carriers Full Damage Documentation Direct Adjuster Contact Free Assessment
START YOUR CLAIM → (844) 747-2110
AllMajor Carriers
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24/7Always Available
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FREEAssessment
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FullDocumentation
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DirectAdjuster Contact
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5-StarRated
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15+ YrsExperience
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AllMajor Carriers
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24/7Always Available
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FREEAssessment
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FullDocumentation
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DirectAdjuster Contact
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5-StarRated
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15+ YrsExperience

Most Homeowners Don't Know Where to Start

When damage hits, dealing with an insurance claim on top of an emergency is a lot to carry. Here are the three things that trip people up most often and how we take them off your plate.

Not Knowing What Is Covered

Policy language is dense. Most homeowners underestimate their coverage or accept a smaller settlement than they are entitled to because they don't know what to ask for. We've read hundreds of policies and know what to look for.

Incomplete Documentation

Missing photos, no moisture readings, a poorly written scope — these are the most common reasons claims get delayed or reduced. We build the complete file from the moment we arrive so nothing gets left out.

Getting Less Than You Are Owed

Adjusters work for the carrier. Homeowners who go through the process alone often accept a lower settlement because they don't know what to push back on. We do — and we make sure the full scope of damage is accounted for.

How We Handle Your Claim

From your first call through final settlement, here is every step and who handles it.

01

Response and Assessment

We arrive within 45 minutes and begin a full damage assessment. Photos, moisture readings, thermal imaging, and a written scope start building your claim file from minute one.

02

Claim Filing and Adjuster Contact

We help you file your claim and make direct contact with your adjuster. Our documentation package is formatted exactly the way carriers need it, which cuts down back and forth and speeds up approvals.

03

Scope Review and Advocacy

We review the adjuster's scope and flag anything that was missed or undervalued. Hidden damage, secondary damage, contents — the full picture gets documented so nothing falls through.

04

Restoration and Final Closeout

We complete all restoration work and provide final documentation confirming the property is returned to pre-loss condition. Your claim closes clean with no loose ends.

Everything Your Adjuster Needs to Approve Your Claim

Incomplete documentation is the number one reason claims get delayed or reduced. We build the complete file from day one — organized, thorough, and formatted for fast review.

Photo Documentation

Hundreds of timestamped photos covering every affected area — structural, contents, and hidden damage zones revealed by thermal imaging. Every affected surface captured before anything is touched.

Moisture and Thermal Readings

Daily moisture logs and thermal imaging maps showing water migration and affected structural materials. This is the technical data adjusters rely on to approve scope and justify drying time.

Written Scope of Work

A detailed, itemized scope covering every line of labor and materials — written to industry standards so adjusters can review and approve quickly without asking for revisions.

Contents Inventory

A complete inventory of damaged personal property with estimated replacement values. Structural repairs get approved more often than contents — we make sure nothing personal gets left out of the settlement.

What to Do the Moment Damage Happens

  • Call us before calling your insurer — we help you file correctly from the start
  • Do not discard anything — damaged materials are evidence for your claim
  • Take photos of everything before any cleanup begins
  • Do not sign anything from the adjuster until we review the scope

We Work With Every Major Carrier

We've handled claims with every major insurance company. We know their documentation requirements, their preferred formats, and how to communicate with their adjusters to keep your claim moving.

State Farm
Allstate
USAA
Liberty Mutual
Travelers
Chubb
Farmers
American Family
Nationwide
Progressive
Erie Insurance
The Hartford
MetLife
GEICO
AIG
Swipe to see all carriers

Don't see yours? We work with virtually every carrier. Just ask.

What Homeowners Say About Working With Us

Real reviews from real people who went through a claim with Five Star by their side.

M
Marcus T.
Atlanta, GA
Insurance Claim
★★★★★
After a pipe burst in our master bath, I had no idea what to do with the insurance side. Five Star showed up within the hour and took the whole thing over. They documented everything, dealt directly with my State Farm adjuster, and kept me updated at every step. My claim was approved in full and the restoration was done in under two weeks. I didn't have to fight for anything.
Google Review
S
Sandra P.
Henderson, NV
Insurance Claim
★★★★★
An electrical fire spread smoke through the whole left side of the house. Five Star came out within the hour, started work, and handled every conversation with Liberty Mutual from start to finish. My claim was approved within a week. I was dealing with enough already — knowing the insurance side was covered gave me real peace of mind.
Google Review
L
Linda C.
Chula Vista, CA
Insurance Claim
★★★★★
A slab leak flooded our master bedroom overnight. Five Star arrived before 8 AM, pulled the carpet, cut out the wet drywall, and had equipment running by noon. They kept daily moisture logs for our Farmers claim and handled all communication with the adjuster. We never had to chase anyone for answers. The whole process was clear from start to finish.
Google Review
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Get Help Started Now

Tell us what happened. A team member will call you back quickly to walk through next steps.

Start Your Claim

Fill this out and we'll call you back, usually within 15 minutes.

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Free Assessment
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What Happens After You Reach Out

Here's exactly what to expect from your first call through a fully restored property — and what we're doing at every step.

1

A Real Person Answers

No hold lines, no voicemail. Someone from our team picks up day or night and gets the details on your situation.

2

We Arrive and Start Documenting

A crew reaches your property, usually within 45 minutes. Documentation starts immediately — photos, moisture readings, thermal imaging — everything your adjuster will need.

3

We Handle Your Carrier

We contact your adjuster, submit the documentation package, and stay in communication throughout the claim so you are not the one chasing anyone down.

4

Restoration Happens — Start to Finish

One team handles emergency response, drying, repairs, and rebuild. One point of contact from the moment we arrive to the day the job is done.

CREWS AVAILABLE NOW — 45 MIN RESPONSE
CALL NOW — (844) 747-2110