24/7 Restoration Help When Damage Can't Wait

A pipe burst in our upstairs bathroom around 2 AM and by the time we woke up, water was dripping through the kitchen ceiling. We called Five Star and a crew was at our house before sunrise with fans and extraction equipment. They pulled the wet drywall, dried everything out over three days, and had the insurance adjuster's paperwork ready before we even asked. Saved us a massive headache.

We had a grease fire in the kitchen that the fire department put out, but the smoke damage went through the whole first floor. The walls, cabinets, everything smelled. Five Star came out the next morning, sealed off the kitchen, and started cleaning the soot off the walls and ceilings. They handled all the back-and-forth with State Farm and even helped coordinate the cabinet replacement. We were back in the house way sooner than we expected.

We noticed a musty smell coming from the laundry room and found dark patches growing behind the washer. Turns out a slow drain leak had been feeding mold into the wall for months. Five Star tested it, sealed off the room with plastic, removed all the affected drywall, and treated the framing. They walked us through the whole process and the final air quality test came back clean. Really professional crew.

Heavy rain on a Saturday night pushed water into our finished basement through the foundation walls. By Sunday morning we had two inches of standing water and the carpet was ruined. Five Star had a crew at our house before noon. They pumped the water out, tore out the damaged carpet and padding, and set up industrial dryers. Our Nationwide adjuster came Monday and Five Star already had the full damage report ready.

Our dishwasher line cracked and ran overnight without us knowing. We woke up to warped hardwood floors in the kitchen and water seeping under the baseboards into the dining room. Five Star came out the same afternoon, got moisture meters on the walls, and set up drying equipment in three rooms. Two weeks later the floors were replaced and everything was back to normal. State Farm handled it smoothly thanks to the documentation Five Star provided.

An electrical fire in the garage spread smoke through the whole left side of the house before the sprinklers got it under control. The smell was in the walls, the HVAC, the closets — everywhere. Five Star came out within the hour, sealed the HVAC vents, and started ozone treatment in the garage while cleaning the other rooms. It was a big job and they handled every part of it. My Liberty Mutual claim was approved within a week.

We bought a house last fall and the home inspector flagged possible mold in the crawl space. Five Star came out, confirmed it was a significant black mold issue from years of poor drainage, and gave us a clear remediation plan. They contained the crawl space, removed all the affected material, and treated the framing. The post-remediation air test came back clean. Entire crew was professional and the process took less than a week.

A slab leak under the master bath flooded into the bedroom and closet overnight. By morning the carpet was soaked and the baseboard had already started to buckle. Five Star arrived before 8 AM, pulled the carpet, cut out the wet drywall, and had three industrial air movers going by noon. They kept daily moisture logs for our Farmers Insurance claim. Clean and fast from start to finish.