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Five Star Restoration | Emergency Water & Fire Damage Restoration Charlotte NC
Five Star Restoration emergency response
45-MINUTE RESPONSE — CHARLOTTE

Charlotte's 24/7 Restoration Help
When Damage Can't Wait

When water damage hits, fast action matters. Five Star responds quickly, stops the damage from spreading, and handles the cleanup, drying, repairs, and restoration that come next.

One team from first call to final repair.

GET HELP NOW → (704) 903-6659
24/7Always Available
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45 MinResponse Time
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15+ YrsExperience
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FREEEstimates
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Licensed& Insured
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5-StarRated
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24/7Always Available
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45 MinResponse
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15+ YrsExperience
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FREEEstimates
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Licensed& Insured
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5-StarRated

What We Restore

Water, fire, mold, and full rebuilds. We respond fast, stop the damage from spreading, and handle the work it takes to get your home clean, dry, safe, and back in order. From emergency cleanup to final repairs, we help you through each step.

Hail and wind damage restoration in Charlotte
Most Common

Hail & Wind Damage

Charlotte is one of the most hail impacted metros in the Southeast, with over 150 significant hail events in a single year. We assess roof, siding, and structural damage from hail and high wind events, then handle the full repair from inspection through completion.

Water damage restoration in Charlotte

Water Damage

Heavy rain, roof breaches from hail and wind, and basement flooding make water intrusion a constant risk in Charlotte. We extract standing water, set up drying equipment, and monitor moisture until the structure is completely dry.

Mold remediation in Charlotte

Mold Remediation

Storm driven water intrusion combined with Charlotte's humid climate creates the conditions mold needs to take hold fast. We test for it, contain the affected area, and remove it so your home is safe to breathe in again.

Fire and smoke damage restoration in Charlotte

Fire & Smoke Damage

Smoke and soot continue causing damage long after the fire is out. We clean affected surfaces, eliminate odor at the source, and repair structural damage so your home can fully recover.

Full repairs and reconstruction in Charlotte

Full Repairs & Rebuild

You shouldn't need three different contractors after a disaster. We handle everything from emergency response through final repairs, including drywall, flooring, paint, and structural work. One team, one process.

Commercial restoration services in Charlotte
Commercial

Commercial Restoration

Damage to a commercial property means lost revenue and displaced operations. Our commercial teams respond with the staffing, equipment, and documentation your business needs to minimize downtime.

Get Help Started Now

Tell us what happened. We'll call you back quickly to coordinate next steps.

Request Emergency Help

Fill this out and a team member will call you back, usually within 15 minutes.

GET HELP NOW →
24/7 Response
Free Assessment
Insurance Help

What Happens After You Reach Out

Here's how we get from your call to a restored home.

1

You Call or Submit

Reach us any time, day or night. A real person answers. No hold lines, no voicemail.

2

A Crew Shows Up Fast

We send a fully equipped team to your property, usually within 45 minutes. They assess the damage and start work right away.

3

We Handle the Insurance Side

We document the damage, communicate with your carrier, and help keep your claim moving forward.

4

Your Home Gets Restored

One team handles extraction, drying, cleaning, and repairs. One point of contact from start to finish.

We Help With the Insurance Side

After property damage, the insurance process can feel overwhelming. Five Star helps by documenting the damage thoroughly, communicating directly with your carrier, and keeping the paperwork moving so you're not stuck managing it alone.

We Document the Damage

Photos, moisture readings, and a detailed damage report prepared the way your carrier needs to see it.

We Talk to Your Adjuster

We speak directly with your insurance company, answer their questions, and help keep your claim on track.

Less Paperwork on Your End

We handle the documentation and billing so you can focus on getting your home back to normal.

State Farm
Allstate
USAA
Liberty Mutual
Travelers
Chubb
Farmers
American Family
Nationwide
Progressive
Erie Insurance
The Hartford
MetLife
GEICO
AIG
Swipe to see carriers we work with

Don't see yours? We work with virtually every carrier. Just ask.

Why Charlotte Homeowners Call Five Star

Here's what sets us apart when it actually matters

1 Rated 5 Stars by Real Homeowners

Our reviews come from real people who called us during an emergency. From South End water damage to Matthews storm cleanup, we earned our reputation one job at a time across the Charlotte metro. Check Google and see for yourself.

2 At Your Door in 45 Minutes

Day or night, weekends included. Charlotte's fast growth means new neighborhoods are going up everywhere, and our crews are positioned to respond quickly across the I-77 and I-85 corridors. They show up equipped and ready to start work, not just look around.

3 We Handle Your Insurance

You focus on your family. We document the damage, talk to your adjuster, and help keep your claim moving forward. The Charlotte area deals with everything from summer thunderstorms to remnants of coastal hurricanes, and we make sure your documentation covers the full scope of damage.

4 Trained, Certified Crews

Every technician follows industry restoration protocols with commercial grade equipment. Charlotte's humid subtropical climate means moisture can get trapped in walls and crawl spaces fast, so our crews are trained to find and address hidden damage before it spreads.

5 One Team, Start to Finish

The crew that responds to the emergency also handles the repairs and rebuild. One point of contact the whole way through, whether it is wind damage in Huntersville or a burst pipe in Ballantyne.

What Homeowners in Charlotte Are Saying

Real jobs. Real reviews from real customers.

S
Sandra K.
Huntersville, NC
Water Damage
★★★★★
We got hit with three straight days of heavy rain in October and water started pushing into our basement through the foundation wall. By the time we found it there was standing water across the whole floor. Five Star had a crew out within the hour with pumps and commercial dryers. They pulled up the wet flooring, treated for moisture, and set up dehumidifiers for the next several days. Our State Farm adjuster was already on board when they showed up because Five Star had called ahead. Really professional from start to finish.
M
Marcus B.
Concord, NC
Fire & Smoke
★★★★★
A kitchen fire got out of hand faster than we expected and the smoke spread to the second floor before the fire department arrived. Even after they left, the smell was bad and the walls in the hallway had soot on them. Five Star came out the next day, sealed off the affected areas, and started cleaning everything down. They worked with our insurance carrier on the claim and helped coordinate the cabinet repairs. We were back in our own house a lot sooner than I expected.
L
Lisa T.
Matthews, NC
Mold Remediation
★★★★★
The Carolinas humidity is no joke and apparently our crawl space had been collecting moisture for a while without us knowing. We noticed a musty smell in the living room and eventually found mold growing up into the subfloor. Five Star came out, tested the affected area, and put together a full remediation plan. They explained everything they were doing and why. The crawl space is now encapsulated and the air test came back clean. Wish we had caught it sooner but glad we called the right people.
D
Derek P.
Mooresville, NC
Flooding
★★★★★
Heavy storms rolled through late on a Friday night and by Saturday morning we had water coming in under the garage door and into our finished basement. About an inch and a half of standing water across the whole space. Five Star came out that afternoon, pumped everything out, and started drying the walls and floor. The Allstate adjuster came Monday and Five Star had already documented everything with photos and moisture readings. Took a lot of the stress out of what could have been a really bad weekend.
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Serving All of Greater Charlotte

45-minute response across the greater Charlotte area

CharlotteHuntersvilleConcordMatthewsMooresvilleGastoniaKannapolisMint HillCorneliusDavidson

Help Is Available Right Now

If your home has water, fire, or mold damage, the next step is simple. Five Star crews are available 24/7 and ready to respond across the greater Charlotte area.

REQUEST HELP NOW → (704) 903-6659
2 CREWS AVAILABLE NOW — 45 MIN RESPONSE
CALL NOW — (704) 903-6659