Dallas's 24/7 Restoration Help
When Damage Can't Wait

Our main water line had a slow leak behind the drywall and by the time we noticed the wall was soft and discolored, the damage had spread further than we realized. Five Star came out quickly, cut into the wall to assess it, extracted the moisture, and set up drying equipment. The crew was straightforward about what needed to happen and didn't oversell anything. They helped us file the claim with our insurance and stayed in contact throughout the whole drying process. The repair work came out clean.

A severe hailstorm rolled through in April and cracked three skylights on our roof. By the time we noticed water coming in, it had soaked into the ceiling drywall in two rooms. Five Star was on site the next morning. They tarped the roof openings, extracted the water from the ceiling and walls, and set up dehumidifiers. Our Farmers adjuster came out mid-week and Five Star already had the moisture maps and damage report ready. Smooth process under really stressful circumstances.

After some minor flooding in our laundry room a few months back, I started noticing a smell in that part of the house. Turns out mold had been growing behind the baseboard and in the drywall. Five Star came out, tested everything, contained the area, and removed all the affected material. They replaced the drywall and treated the area before closing it back up. The whole process took about a week. No more smell, no more visible growth, and the follow-up air quality test came back fine.

A flash flood warning hit while we were asleep and by the time we woke up, water had come in through the back door threshold and across the entire back half of the first floor. Five Star answered at 3 AM and had a crew at our house before 5. They pumped out the water, pulled up the wet hardwood and subfloor in the affected rooms, and started running industrial dryers. They handled the Liberty Mutual claim from documentation through adjuster coordination. Couldn't have asked for a faster response.